Arrival & service
From the first contact to check-out: communication, finding your way and the response to guest requests.
COMMISSIONED HOTEL ASSESSMENTS
Hoteltester.de
Experience quality.
Recognise potential.
We look at hotels from a guest’s perspective. For a clear view of what truly shapes a stay.
Discuss an assessment01 / A FRESH LOOK AT YOUR HOTEL
The details make
the difference.
A hotel stay is more than a good room. It is the sum of many individual moments.
Hoteltester.de GmbH assesses hotels in Germany and abroad on behalf of clients. The areas we examine depend on your questions and the scope we agree together.
Rooms & the stay
A look at the guest room, its amenities, perceived comfort and attention to detail.
The overall experience
How do the offering, atmosphere and service work together? The focus is on the stay as experienced by a guest.
A DIFFERENT PERSPECTIVE
Your hotel.
Through fresh eyes.
In daily hotel operations, processes become routine. An external perspective helps bring the guest experience into focus and raises questions that can be overlooked in day-to-day work.
The aim is not to make sweeping judgements, but to address the specific questions in your brief.
Talk about your goals02 / OUR APPROACH
A clear brief.
A shared focus.
We agree the scope, priorities and form of feedback with you before the assessment begins.
- 01
Understand your goals
We discuss your questions, the hotel and the areas that matter to you.
- 02
Agree the scope
Together we clarify the assessment scope, timing and expectations for the assignment.
- 03
Experience the hotel
The assessment follows the agreed brief and considers the guest’s perspective.
- 04
Put observations in context
Feedback is guided by your agreed questions and the selected scope.
03 / HOTELTESTER.DE GMBH
Based in Herford.
Focused on hotels.
We assess hotels in Germany and abroad. On behalf of our clients, with a clearly agreed focus on the quality of the stay.
Managing directors: Lisa Bechinka and Oliver Flaskämper.
Our company detailsLET’S TALK